Is there tracking available for my order?
If you select standard delivery, your order will be shipped with Royal Mail Second Class without tracking.
All orders with a value of £18 and more will be sent tracked. If you wish to receive the tracking number, contact us by emailing [email protected],include your order reference number and we will provide you with the relevant information.
Can I change the information of my order?
Making changes to your order after you placed it will be difficult. We process and dispatch orders within one working day after receiving your order. Please make sure to check all informatio before submitting your order. If you notice something missing or wrong, please get in touch by emailing [email protected] and we will try and sort this out for you if your order is undispatched.
How long will delivery take?
You can see all estimated delivery times on our Delivery page. Standard UK delivery usually takes 3 to 5 working days. Please be aware that this is an estimate and depends on your local postal service.
During final sales and festive periods delivery times may be longer due to the load of orders. But do not worry, we will let you know when this is bound to happen.
I have not yet received my order?
Please allow for 3 to 5 working days for UK delivery, 5 to 10 working days for delivery to Europe and 10 to 21 working days for international destinations from the date of dispatch. If your order has not arrived by then, please do not hesitate to contact us by emailing [email protected] and we will replace your order or issue a full refund.
Where do you ship to?
We do not have any limits on where we are shipping to. If it is on the world map, we will ship there.
If you are still unsure, drop us a message by emailing [email protected] and we will help you out.
What are your delivery charges?
You can find all postage costs on our Delivery page.
What payment methods do you offer?
We accept payments via debit or credit card (Visa, Visa Debit, Mastercard, American Express, Solo, JCB). All payments are processed by Sage Pay.
How do I select the right size?
Each product has its own sizing chart. This can be found on the product page when selecting the tab of ‘Size Guide’. There you will further find the conversions to European and US sizes.
If you are still unsure what size to order, contact us by emailing [email protected] and we will be of service.
My item is damaged or faulty. How do I return it?
Full information about returning a faulty or damaged item can be found on our Returns page.
If you cannot find the right answer there, feel free to contact us by emailing [email protected] and we will guide you through the process.
Something is missing from my order. What do I do now?
If something is missing from your order when you receive it, please get in touch immediately by emailing [email protected] and we will resolve this for you.
How can I contact you?
We are here for you Monday to Friday from 9am to 5pm.
You can call us at +44 (0)161 834 7747
For general enquiries you can contact us by emailing [email protected]
If you have a question regarding your order email [email protected]
Where can I get information on offers, sales and the latest products?
If want to receive our newsletter, simply go to our homepage and you will find the sign up for our newsletter at the bottom of the page.
We also have a fabulous blog that is worth a visit.
I am experiencing problems with the website.
If you are experiencing problems with the website or cannot find what you are looking for, please feel free to contact us by emailing [email protected] or simply fill out a quick enquiry form at the bottom of the page and we will be in touch.
How can I leave feedback for you?
We are always happy to hear back from our customer and how satisfied they are with our service and products.
If you have purchased an item and want to leave a product review, simply go onto the product page and leave your statement.
If you are so happy with us that you want to write a testimonial to appear on our website, you can do so and email your statement to [email protected].